Ice Cream Social Leadership (part 2)

By Rick Forbus, Ph.D.

In the coaching session with the executive leader is where the title for this article came to be.

He said that a few weeks ago while he was traveling the Fun Circle Coordinator sent him an email just to inform him that Friday they were having an ice cream social! My client had this childlike grin on his face as he told me. He said the coordinator did not ask permission to have the ice cream social; the coordinator was just informing him. The total expense for the ice cream delivered to the office was less than $200. Yet, it created a fun buzz at the end of a hard week where business had flourished and the account managers had given a lot of energy and hours. So what? The energy and enthusiasm, the honesty and openness to inquiry, divergent push back and the right to be different is not only felt at this company but is seen in their profitability.

That is where the ice cream social leadership concept emerged in my mind. The results for this company group are not just about $200 worth of ice cream. It is never that simple or company execs would go out immediately after reading this article and purchase large amounts of ice cream. The executive at this location, in spite of a corporate culture worldwide that is not aware of his style and specifically why his team keeps achieving exceptional results, is true to himself. That’s right; he is relational and strong relational skills are easy for him. He is far more than just likable, however. This executive is insightful, discerning, fearless, engaging, strategically gifted and a good listener. He is not perfect, but he is willing to build his large group’s successes first and foremost within each team member. As the team has become engaging, enthusiastic and as they take ownership of overall successes of the company, so goes the interaction with the customers. They are thinking beyond the closing of deals into the overall outcomes of the company because they have been invited into the inner culture of the organization through these circles. This allows them to service the customers’ needs, rather than, pushing for a closed deal. They are emotionally invested and have the freedom to let their personalities blossom making the customer experience great for the customer and the account manager.  Learn More »

“No Dirty Work Boots Inside”: Lesson from the Road

By Jennifer B. Kahnweiler, Ph.D.

I took a wrong turn on my way to Coudersport, PA. No.  I had not heard of the town either but it was where I was booked for a training gig; a 2 1/2 hour ride from the Buffalo airport.  I wondered what I was thinking or drinking when I said yes.

Slave to an uncooperative GPS, I found myself driving 5 miles down a cow path to the next dirt road. Red barns shining in the sun, green grass shimmering and not a bathroom to be seen. As I alternated between slight panic and awe at nature’s splendor, I wondered where the people had gone to in this twilight zone reality. There were houses and cars but not a person anywhere. I saw a tractor, a few kids selling pumpkins but no stores. There were billboards but definitely no nail salons. I finally saw a real road in the distance and inhaled and exhaled relief when I realized I actually might arrive before dark.

I rolled into town, even happy to find my hotel with the “No Dirty Workboots Inside” sign. I grabbed a sandwich in one of two restaurants in town before closing time at 8:00 p.m. and stumbled upon open mike night at a sweet little bar. Guitar music, friendly folks and a warm laid back feeling in this comfy small town. Learn More »

Face Your Fears

By Tricia Molloy

 “When you are grateful, fear disappears and abundance appears.”  ~Tony Robbins~

 With so much change and uncertainty in our lives, many of us have gotten used to being in fear. We fear what has happened and what could happen and what might never happen at all.  Fear can cloud our judgment, keep us from moving forward and create unnecessary stress on our minds and bodies.

I often remember the above advice from Tony Robbins and find that if I shift from fear to gratitude, the fear will dissipate. Both emotions cannot exist at the same time. Keeping a sense of humor helps, too.

Like most people, I once had a fear of speaking and used a simple affirmation to overcome it.  You can see that video clip hereLearn More »

Let Go of Attachments

By Jeff Justice, CSP

My article last month was about developing a “We’ll See” attitude. Some people add to the stress in their lives by developing an attachment to the outcome they desire instead of an intent toward that outcome. In other words, their happiness is always tied to specific happenings.

Living with intent instead of attachment helps me find balance in life. It helps me avoid getting trapped in the emotional roller coaster of highs and lows. If we live for life’s highs, we tend to “die” in the lows, too. When we find a balance, it doesn’t mean we fail to be get excited by life — it means we don’t fall into the deception of depending on certain outcomes to find enjoyment in our lives.

“Maya”is an expression used in India that means illusion. In other words, life isn’t as it appears. I try to practice this philosophy and remember that I am always learning — whenever I think I have it all figured out, I get tested. I am always working to perfect this practice in my own life.

It’s not that I have a “que sera sera” (whatever will be, will be) attitude. My desire is firm and I know what I want. There’s a saying that you should set goals in cement but write your plans in sand. The stress factor grows the more we set our plans in cement — how we are going to do it becoming more important than what we are going to do. This is the danger of attachment. Learn More »

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