Sensational Stakeholders

By MaryGrace Allenchey, PMP

If you have ever experienced stakeholders  who do not know the expectations, responsibilities, functions or deliverables of their role …then you know all too well how challenging, frustrating and time-consuming this issue can be!

Everyone associated with a project or program is a stakeholder… the individual who impacts or is impacted by the project or program.

Proactively manage your stakeholders… Create Sensational Stakeholders … individuals who optimize project and program performance and results.

Establish clear, unambiguous and agreed upon responsibilities, functions and deliverables with your stakeholders….Ensure stakeholders perform their critical and required tasks for project and program success!

The following matrix depicts the various project/program stakeholders and their typical role, functions and critical deliverables.  Remember that not all types of stakeholders are always present, nor all functions performed or deliverables produced, on every project or program.

An innovative and effective communications technique to educate stakeholders about their responsibilities, collaborate with stakeholders on the details of their deliverables, and ensure concurrence on performance expectations, this tool significantly enhances effective, efficient and proficient completion of your project and program work.

Stakeholder Functions / Deliverables
Client /Customer
  • Product or services Goals & Expectations
  • Business Point of Contact
  • Participate in key project decisions:
    • Change Management
    • Risk Assessment
    • Issues Resolution
Customer / End-User
  • Product Requirements
    • Functional Specifications
    • Performance Expectations
  • Participate in key project decisions:
    • Change Management
    • Risk Assessment
    • Issues Resolution
Executive steering Committee
  • Enterprise Strategic Initiatives
  • Project selection, priority, and approval
Executive Sponsor
  • Project Champion
  • Project Mission & Objective and Priority
Project Advisors
  • Subject Matter Expertise
  • Mentor and Coach
  • Assist Project/Program Management and Product Delivery

 

Stakeholder Role / Functions / Deliverables
Project Sponsor
  • Single point of contact with Customer/Client
  • Proactively participates in project activities
  • Jointly accountable (with project manager) for project success
Functional Managers
  • Business expertise in specific area
  • Project requirements and expectations
Resource Manager
  • Staff projects with qualified & available resources
  • Allocate human resources to enterprise Portfolio of projects
Vendors
  • Assist defining and planning project work
  • Produce quality deliverables
  • Provide project progress
  • Identify risk events
  • Resolve conflicts and issues
Project / Program / Portfolio  Management Office (PMO)
  • Promote PM-Excellence
    • Education & Training
    • Process Standards & Methods
    • Technology & Tools
    • Certified Professionals
    • Professional Development Programs
  • Enterprise/Organization  Portfolio Management
  • Continuous Process Improvement
Implementation  Team
  • Assist defining and planning project work
  • Produce quality deliverables
  • Provide project progress
  • Identify risk events
  • Resolve conflicts and issues
Project / Program Manager
  • Manages project/program from beginning to end
  • Applies / implements PM best practices

Let your stakeholders know that you know what their project or program responsibilities, functions and deliverables are…

And ultimately optimize their performance as well as overall project and program performance.

Truly a WIN-WIN technique to create SENSATIONAL STAKEHOLDERS!


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