When a person is under pressure or in a difficult situation, their emotions can start to get the best of them. Even the best solution to their problem may be missed because they are so caught up in the situation. The best way to deal with this situation is to downshift emotions as much as possible so that positive progress is possible. To do this you need to use your E.A.R. It will help defuse some of the emotions so a solution to the problem can be found.
Empathize: Let the other person know that you recognize that he or she is under emotional stress or pressure and that you’ve been in similarly difficult situations.
Ask: Take the time to ask a couple of nonthreatening questions to gain valuable information and to let the other person vent his or her emotions
Reassure: Let the other person know that you believe, in time or with remedies, the situation will defuse and/or improve.
Follow this simple acronym and you will be ready to overcome the emotional obstacles of others.
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