Empowerment… Igniting Optimum Performance

By MaryGrace Allenchey, PMP

EMPOWERMENT… to give authority… to enable… to permit… to qualify… to entrust.

Project and Program Managers acknowledge the benefits of empowerment. But empowering project teams and other project stakeholders to make independent decisions is truly losing control…. Right ???… Wrong.

Empower you project and program stakeholders… the client, customer, end-users, executive committee, advisors, sponsors, functional managers, resource managers, vendors, implementation team … using EXCEPTION MANAGEMENT.

Applying the concepts and techniques of the PERFORMANCE DIAMOND®, you are already facilitating optimum performance.  You are ensuring all project or program resources / stakeholders impacting project and program results have the required KNOWLEDGE, PROCESSES, TECHNOLOGY and PROFESSIONAL EXPERIENCE to produce quality deliverables, but you must now unleash, energize and optimize their capabilities.

EXCEPTION MANAGEMENT entrusts each individual with the authority to make all of the required decisions to effectively, efficiently and proficiently produce their unique deliverable, EXCEPT in the following situations:

  1. The decision involves, impacts or changes the current approved TRIPLE CONSTRAINT… the SCOPE, TIME, and/or COST of the project or program… and/or
  2. The decision negatively impacts or compromises the QUALITY of the deliverables… and/or
  3. The decision expects or requires REVISED OR ADDITIONAL WORK-EFFORT from another individual, team, group or business-unit… and/or
  4. The decision OPPOSES OR COMPROMISES current organizational POLICIES, PROCESSES or GUIDELINES.

With only four criteria requiring escalation of decisions, all stakeholders… client, customer, end-users, executive committee, advisors, sponsors, functional managers, resource managers, vendors, implementation team… are free to make most, if not all, of their product development and delivery decisions.  Their capabilities are unleashed and their performance optimized!

Empowerment = Trust…. Trust fueled by PM VITAMIN C6® … COMMUNICATION, COLLABORATION, COOPERATION, COMMITMENT, CONSENSUS and CELEBRATION… ignites optimum performance.

EMPOWERMENT … IGNITING OPTIMUM PERFORMANCE

For additional Project and Program Management best practices’ concepts, processes, tools and techniques, check out the PM courses of PDUs2Go.


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