We recently sent out a 1-question survey to 277 folks, using Survey Monkey, a free online survey site. The response has been fantastic—over 10%—28 of you responded and told us what the two toughest things are that you have had to learn as a CEO or manager. I would love to share the responses with those who responded, but . . .
I was a dummy!
When we set the survey up, I didn’t read the directions. I just ASSUMED I would be able to see who responded. Wrong. You have to format the survey a certain way to capture email addresses of respondents. I didn’t read the directions and ASSUMED things would go the way I thought they would.
KEY RULE: Stop making assumptions!
We all make lots of assumptions every day. And, as I proved, our assumptions are often wrong. Ask questions. Read directions. Get clarity.
So, I’m sitting here with all the great responses we received, and I can’t tell who I need to thank for responding and I can’t share the responses with those who participated. Short of sending another email to 277 people, and we don’t really want to do that. Thus, I broke another key rule of communication.
KEY RULE: If you do a survey, you must share the responses with participants.
You don’t have to share every response, but you do need to tell them collective responses, what percent said what, the response rate, etc. Even if the responses are not what you wanted.
This is actually a key rule for building trust between Project Manager and the Project Team.
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