I enjoy movies and I am particularly interested in watching the metamorphosis of certain characters. It is always interesting to see how certain characters appear meek or introverted only to obtain confidence from their work. However, what the viewer experiences is the change from confidence to cockiness. Sometimes this develops from power, for some it is money. No matter what there is a bold line between confidence and cockiness.
Most recently I visited with my ophthalmologist for my annual checkup. I have been a patient for well over 16 years. I enjoy the doctor and believe he is well studied. However without going into much detail I experienced two very poor experiences in the office. Naturally I called and emailed to express my concern. It is now 12 days later and no reply.
The reason why some managers thrive while others try to survive is their admiration and empathy towards others. Customer service is a vital marketing nuance to companies and it must be employed daily. Doing well with your project is terrific and kudos for all that do! However, as your project grows it your confidence cannot grow exponentially to overshadow it with cockiness.
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