Cox Communications is seeking a Senior level program manager with positive “can-do” attitude. Focuses on relationship building in Voice & Data telecom subject matter. Capable of maintaining synergy among diversed, matrix organization while driving hard timelines. Communicates effectively at all levels of a politically charged business environment. Understands basic PM concepts, tools & techniques as well as how & when to apply them.
REPORTS TO: Director, Cox Business Product Technology
SUMMARY OF POSITION:
This position is a primary point of contact for technical project activities for Cox Business projects within Product Technology of Cox Communications. This individual manages project resources, scope, schedules, quality, issues, and risks throughout the initiation, planning, building, implementation and closure phases of assigned projects. The position duties involves defining and achieving project objectives, creating SOWs, developing project plans, corresponding with the project sponsor and delivery teams, managing adherence to production standards, and participation in the change management process.
1-Develops detailed project schedules, project estimates, resource plans, and status reports; tracks key project milestones and adjusts project plans and/or resources to meet needs of customers
2-Initiates, plans, executes, and controls project efforts that utilize technological solutions
3-Establishes and implements project management processes and methodologies to ensure projects are delivered on time, within budget, adhere to high-quality standards, and meet customer expectations
4-Develops and executes management plans for time, cost, scope, quality, communications, risk, human resources, procurement and integration
5-Translates project requirements into project objectives and tasks
6-Reports on project progress throughout the project lifecycle
7-Identifies and gains allocation of project team resources; obtains business and information technology sponsor approvals; and coordinates the resources necessary to successfully complete the project
8-Communicates major milestones and identifies potential project risks; conducts regular status meetings to review project activities; manages prioritization procedures
9-Sets and manages client expectations, managing and escalating issues and changes
10-Measures progress toward goals and revises project objectives; documents applying change control procedures;
11-Evaluates the impacts and risks of changes from multiple perspectives, assigns tasks that are necessary to reduce or eliminate those considerations, determines tentative implementation dates, and tracks results of the implementation;
12-Develops methods to measure customer satisfaction; obtains feedback at critical milestones and at project completion to ensure that project efforts meeting customer expectations for time, cost, and results
13-Anticipates and identifies tasks required to support change processing including performing change impact analysis, assigning tasks to project team members, verbally communicating complex issues, verifying that tasks are completed, and communicating implementation status
14-Takes responsibility for changes to applications software and systems environments to ensure that changes to the environment have been properly analyzed and adequately coordinated and do not adversely impact the company¿s ability to meet published customer service level agreements;
15-Contributes to implementation success and technical system stability by using change methodologies that assure the reliability of business and operations information management systems;
16-Anticipates and identifies tasks required to support stable change processing including performing change impact analysis, assigning tasks to project team members, verbally communicating complex issues, verifying that tasks are completed, validating production readiness, and communicating implementation status;
17-Creates and applies project control techniques that reduce risk from changing technological infrastructure, hardware, automations, systems software, or applications systems
18-Reporting and communications typically occur with team and key stakeholders
19-Planning of resources for tasks, allocation, estimation, & scheduling
20-Project cycle of typically 6 to 18 months
- Bachelors degree
- 5+ years project management experience managing multiple projects simultaneously.
- Demonstrated experience leading medium/large and/or moderately complex projects
- Ability to support multiple projects within tight project schedules
- Experience working with application developers, quality assurance analyst and engineers
- Solid documentation skills
- Proficient with MS Project, MS Office, Visio, PowerPoint, and Outlook
- Excellent verbal and written communications skills are required.
- IT Experience
- Strong leadership and planning skills
- Ability to work with limited supervision and manage multiple projects simultaneously.
- Ability to work closely with a diverse group of individuals