‘BRANDS’

 

Leaders and Forgiveness in the Workplace

Wednesday, June 30th, 2010

By Rick Forbus, Ph.D.

Before I go any farther with this article I want to make it clear that I know this is an unusual topic for general business leaders. Forgiveness is never easy whether in organizational life, family life or just generally in relationships. It is, however, a relevant topic when it comes to leadership. To forgive someone is a powerful and complex action. It can mean to absolve or clear another of their wrongdoing towards you or others. It may include the next step of freeing that person or persons from the repercussions of their incorrect actions. When we make an emotional decision to exonerate another or to be exonerated by another for our actions, something deeply emotional transpires. 

Leadership has never and will never take place in a vacuum. To be a leader one has to involve others. It is the “involving of others” that brings about the relational challenges. Most leaders, from my experience as a coach, consider walking into another’s office and asking for their forgiveness a glaring weakness. Leaders also often find it awkward to respond when someone forgives them for a wrongdoing. Even though it is difficult to talk about forgiving someone in the corporate setting, what may appear to be a weakness, could be a definable strength as a leader.

Forgive and forget. Easier said than done, right? Well, now studies are showing forgiveness is not only good religion but good medicine as well. According to the latest medical and psychological research, forgiving is good for our souls-and our bodies. People who forgive: (1) benefit from better immune functioning and lower blood pressure (2) have better mental health than people who do not forgive (3) feel better physically (4) have lower amounts of anger and fewer symptoms of anxiety and depression, and (4) maintain more satisfying and long-lasting relationships. “When we allow ourselves to feel like victims or sit around dreaming up how to retaliate against people who have hurt us, these thought patterns take a toll on our minds and bodies,’ says Michael McCullough, director of research for the National Institute for Healthcare Research and a co-author of To Forgive is Human: How to Put Your Past in the Past (IVP, 1997). (more…)

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Your Greatest Power

Wednesday, June 30th, 2010

By Don Goewey

Thoughts are your greatest power.  You are what you think you are.  See for yourself.  Spend the day tracking every anxious, fearful, stressful thought you think.  Bring these thoughts into simple awareness.  Observe the emotion each carries. Look at the picture it paints that becomes the world you see. 

It’s the weight on your heart produced by the thought I’m not going to make it that can suddenly diffuse into cold fear, immobilizing you completely.  A moment later the fear can sink into depression that casts a shadow over your life.  The world you will see through this thought-generated-lens will feel unsafe, unkind and seem  hell bent on crushing your dreams. 

The term we give this mind-made picture is “reality.”  It is not some fixed reality.  It is a representation of your own state of mind.

Three out of four of us are struggling with stress and anxiety.  When stress and anxiety are chronic, the brain becomes fear conditioned and wires for fight or flight.  We see life through the eyes of our primitive brain, leading us to believe that we are alone, lost and constantly pursued by predators.  When this part of the brain takes charge, life becomes a nightmare.  It all begins in thought, as Robert Sapolsky of  Stanford University states: (more…)

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Tips for Female Project Managers

Wednesday, June 30th, 2010

By Linda Henman, Ph.D.

  1. Forget being liked. You’re the boss, so your job is to make tough decisions, not popular ones. Results, not harmony, are the goal. Effective outcomes will always trump collaboration.
  2. Forget you’re a woman. Maybe things happen to you because you’re a woman, but maybe not. People behave badly just because they do, not because of you. It isn’t personal. Sometimes people don’t like you, your product, your service, or your company. It doesn’t mean you should change.
  3. Stay off thin ice and quit admitting your limitations. When you’re on thin ice, don’t carry a blowtorch. Everyone has limitations and insecurities. Keep them private every chance you get.
  4. Take advice only from trusted advisors. People will line up to give you feedback that has far more to do with their need to say it than your need to hear it. Seek advice only from those who have actually achieved what you strive to accomplish. Would you take ski instructions from someone who had never been on a slope? Then why consider the opinions of those who want to tell you how to do what they haven’t done? (more…)
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The Team That Laughs Together…

Wednesday, June 30th, 2010

By David Ryback, Ph.D.

When it comes to laughter, it appears that what is important here is the social context in which it occurs.  So what is said prior to the laughter determines the effect more than any other single variable.  In terms of social context, what matters is the sex of the individuals involved (same or different) and whether they’re friends or strangers.  The laugh of a female who approaches a male who is a stranger will most likely have sexual overtones.  A female’s laugh in a mixed group such as a business cocktail party will likely have flirtatious overtones.  That exact same laughter, as heard by a nearby female, may result in an aggressive or withdrawal reaction which we might characterize as jealousy or competitiveness.  (more…)

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Reinventing the Coffee Bar

Wednesday, June 30th, 2010

By Mac M. Martirossian, CPA

How many times have you stayed at a hotel and walked up to a boring and character-less coffee station?  You yawn as you grab a cup of coffee and get frustrated with where to drop your used stirrer and empty sugar packets.  Who could possibly improve this scene and make it a “point of differentiation” and a source of conversation and promotion?

On a recent visit to the Epic Hotel in Miami, the creative folks at Kimpton Hotels have completely re-invented the way to present something as dull, mundane and ordinary as free morning coffee.

Even the sign for identifying the milk containers was replaced with a snorkel mask with “whole” and “skim” written on each goggle.  The morning coffee bar had become the “water cooler” for hotel guests to gather, meet and take photos.

Innovating is difficult to do, because it takes enormous energy and thought.  When done right, it is priceless. 

As consumers of services or products, we LOVE creativity and as producers, more often than not, we stand back and wait for someone else to take action….and then we say “Why couldn’t I have thought of that?”

Here are some points to consider: (more…)

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Productivity Tips You Need To Know

Wednesday, June 30th, 2010

By Pamela A. Scott

I just got back from three days of workshops led by people who are very successful in their fields.  Here are some words of wisdom that may help you and me reach their level of success.

1. Use a spreadsheet to capture ideas of the moment while you are working on other projects.  This is how it works for Jeanette Cates.  She cuts down on distractions by having a spreadsheet file on her desktop. When she is working on a project and gets a thought about a different project, she flips over to the spreadsheet file and notes the idea.  At the end of the day, she reviews the ideas she captured and plugs them into her schedule.

2. Use spreadsheets to keep your lists on.  One page is your daily to-do lists, another page is your daily tasks, another can be improvements you need to make to the filing system, and another sheet is reserved for expenses.

3. If you do an activity three or more times, automate it. Create a template for that type of report to speed you up the next time you prepare one.  Or go to sites such as rentacoder.com or scriptlance.com and find a software geek who can create a simple program for you to automate the task.

4. Each day set three goals that you can accomplish in 10 minutes of concentrated time.  Then just do them—in the 10 minutes you set aside for the tasks.  This builds muscles so you can take action. (more…)

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Pessimistic Thinking: See the Upside of the Downside

Wednesday, June 30th, 2010

By Jennifer Whitt, PMP

“The nice part about being a pessimist is that you are constantly being either proven right or pleasantly surprised.” – George F. Will, Columnist & Author

Studies have shown that Pessimistic Thinking can be a detriment to your health, a symptom of depression, a disadvantage in the popularity contest, or even a precursor to failure.  In 2002, a study published by scientists at the Mayo Clinic showed that people who expect misfortune don’t live as long as those with a more optimistic way of thinking. In a 2004 study, Dutch scientists discovered that self-described pessimists often had higher rates of cardiovascular death than optimists. So as you can see, the outlook for pessimistic thinkers is not so optimistic.

Understandably, you may ask why Pessimistic Thinking is even targeted as a way of thinking. This valid question has a complex answer. It may help you to consider that Pessimistic Thinking is also a form of “realistic” thinking. When making an important decision, a rose-colored, optimistic view can blind you to obvious problems. A dose of reality from the pessimistic thinker can save you and those working with you from preventable failure by revealing areas of risk you might not otherwise see.

Secondly, you will inevitably work with a pessimistic thinker. Learning to appreciate this person’s input will broaden your understanding and patience for this thinking style. And, finally, at some point you might lead a person or a team that’s focused on the downside – and possibly weakened because of it. (more…)

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Optimize Risk Management…. Optimize PM Performance

Wednesday, June 30th, 2010

By MaryGrace Allenchey, PMP

Experienced Project and Program Management (PM) Professionals acknowledge Risk Management as a significant and critical process of Project and Program Management (PM) best practices.

Therefore rigorous procedures are required to effectively identify, assess and respond to risk events… the uncertainties that pose potential threats, as well as potential opportunities to projects and programs.

Projects and programs reside in that uncertain environment and are therefore by their very nature a “risky” undertaking.

Most projects and programs are initiated to deliver a new product or service, implement new methods, procedures or technologies, enable new skills and capabilities, enhance polices or processes, explore strategic alternatives … and the list goes on.

Risk is the cumulative effect of the chances of uncertain occurrences positively or adversely affecting the project and program objectives.

Managing “uncertainty” is the fundamental premise and primary objective of Risk Management best practices.

Effectively applying the following six processes of Risk Management (RM) promotes successful delivery of quality products and services that meet or exceed stakeholder functional specifications and performance expectations: (more…)

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NEW DAY, NEW JET

Wednesday, June 30th, 2010

By Rob “Waldo” Waldman, Lt. Col., CSP

How to face each day with courage and fly to your potential

7 September 1990; 1000 hrs  

The air conditioned briefing room felt as cold as ice as I waited for the arrival of my instructor.  I was a bundle of nerves.  One more ‘busted’ check ride would put me a flight away from washing out of one of the most intense and stressful training programs of my life – Undergraduate Pilot Training (UPT).  My dream of becoming a pilot hung by a thread.  I began to doubt myself.

What if I mess up again?  What if I forget to call ‘gear down’ on final? What about the spin recovery maneuver? What if I miss one of the steps? I chair flew and practiced the maneuvers over and over and I knew what needed to be done but I began to second guess myself. I kept re-playing in my head the previous flights I failed.  My confidence dwindled and I could feel the sweat pour down my back.

In walked the instructor who would decide my fate, Major Jerry Free.  He was the commander of the UPT squadron, a former F-4 fighter pilot who had little tolerance for mediocrity and laziness. At 6’3 and with buzz cut hair and shiny boots, he was the epitome of an Air Force fighter pilot. I was intimated to say the least.

Not knowing what to expect, I stood at attention, braced myself, and saluted smartly.

He quickly saluted back, looked me in the eyes, and reached over to shake my hand. “Ok, Waldo – it’s a new day, new jet! Are you ready to pass this flight, or what?”

He smiled.

Suddenly, the energy of the room shifted and I instantly became more confident and empowered.  All the stress and anxiety I had bottled up exploded out of me like a bullet and transformed itself into a shot of positive adrenaline.  My mind became clearer as I thought to myself, “I can do this. Today, I’m going fly like Chuck Yeager.” Major Free believed in me.

New Day, New Jet. Wow! I never heard that expression before. But somehow, those four words and the man who spoke them instantly changed my attitude from fear to focus…from anxiety to action…just like that. I was ready to fly.

Some of you reading this may be facing similar predicaments in your life that are testing your resolve, skill, and focus.  Perhaps you are experiencing financial challenges or are having concerns at work as your company and clients adapt to our volatile economy. Missed sales quotas, budget cuts, and lost customers plague us. Mistakes happen.  No mission is ever perfect, and neither are we. (more…)

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Make your Best Move!

Wednesday, June 30th, 2010

By Lakecia Carter, PMP 

There have been several times in my life when I’ve moved from one physical location to another. If you’ve ever moved before, I’m sure you will agree that the most dreaded aspect of any move is the packing! Every time I’ve gone through years and years of “stuff” I’ve accumulated, three things happened during the process: I found some things I forgot I had. I found some things I needed to throw away. I found some things I had been looking for and could still use. As a PM, when we are preparing to go into new territory, we must go through years and years of training, education and experience or our PM Toolkit. I believe the same three things happen to us. Here are 3 tips to keep in mind when it does: (more…)

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