Why Being onsite with a Client is Beneficial during Troublesome Project Times

There are times on client facing projects when you may not just be in rough waters, but actually heading straight for the rocks. Project deliverables may have been missed from both sides, dates have slipped, communication has deteriorated and the project appears to be doomed.

What can you do? If you are not already onsite with that client during these times, you need to be there now. Nothing helps to get a project back on track faster than working side by side with the client and their team.  Here are three reasons why:

  • Brings an Extreme Amount of Focus – When you and any of your necessary team members are onsite, there are no distractions and nothing else to work on other than the client’s work. Multi-tasking, co-workers stopping by your desk to chat, and other obstacles to productivity disappear. This allows you, your team, and even your client’s team members to pay 100% attention to the tasks at hand.
  • See Issues from the Client’s Side – Sometimes the issues the client is experiencing cannot be replicated in your environment. Or, explanations over the phone about what is occurring do not make sense. Being onsite allows you and your team to experience first-hand what is happening so it can be resolved. It also helps you identify issues in the client’s environment that may be contributing to the problem. Being engaged in onsite conversations with the client’s team always sheds light on issues they may be having that they would not necessarily share with you otherwise.
  • Shows a High Level of Commitment – Let’s say you choose to not go onsite and the project fails. This is when the Monday morning quarterbacking begins and you will hear “should’ve, could’ve, would’ve” for weeks or months after the project hit the rocks. Remove the possibility of this happening by showing a high-level of commitment that you have done whatever it takes to successfully complete the project.

Being onsite may be considered an extreme measure for some. However, extraordinary circumstances call for extraordinary effort and this may be just what is needed. The back and forth stops, the time delays vanish, and relationships and trust between you and the client can be rekindled.

What are some of the extraordinary measures you have taken to get a troubled project back on track, and how have you effectively engaged with the Client’s project team when you are onsite?


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