Should you Apologize as a Project Manager?

By Jennifer Bridges

Project Managers many times find themselves between a rock and a hard place when it comes to delivering on their projects. We find ourselves working with Functional Managers who manage the people working on our projects, while we find ourselves managing the output, or deliverables, these people deliver.

What do you do when a date is missed by a person that is managed by someone else? Do you apologize to the Client or other Stakeholder that was depending upon that deliverable, even though it may not directly be your fault? Or, do you just go in with the facts of what happened, provide a new date and then move on?


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